Shipping policy
Shipping & Delivery Policy
Milk Box (Pty) Ltd t/a Tau Supplies — Registration No: K2019149125 |
Last updated: 15/07/2026
1. Delivery Areas
We deliver throughout South Africa. Delivery to outlying or remote areas may attract an additional surcharge and extended delivery times, which will be communicated to you before your order is confirmed.
We do not currently ship outside the borders of South Africa.
2. Delivery Methods and Couriers
Orders are dispatched from our distribution facility in Edenvale, Gauteng, via our courier partners, including The Courier Guy and or Fast Way. We reserve the right to select the most suitable courier for your delivery address.
Collection from our premises at Tau Coffee, 109 Van Riebeeck Avenue, Edenvale, 1609 is available by prior arrangement, Monday to Friday between 08:00 – 16:00
3. Delivery Timeframes
|
Area |
Estimated Delivery Time |
|---|---|
|
Gauteng (main centres) |
1–3 business days |
|
Other main centres (Cape Town, Durban, etc.) |
2–4 business days |
|
Regional and outlying areas |
3–7 business days |
Delivery timeframes are estimates only and run from the date of dispatch, not the date of order. Orders are dispatched once payment has reflected in our account. Orders placed after 10:00 or on weekends and public holidays are processed on the next business day.
While we make every reasonable effort to meet estimated delivery times, we cannot be held liable for delays caused by the courier, adverse weather, strikes, load shedding, or other circumstances beyond our reasonable control.
4. Delivery Fees
Delivery fees are calculated at checkout based on the weight, volume, and destination of your order.
5. Perishable and Fragile Goods
Certain products we supply (including roasted coffee beans, dairy alternatives, syrups, and baked or perishable goods) are sensitive to time and temperature. Please ensure that someone is available to receive the order at the delivery address. If a perishable order cannot be delivered due to an incorrect address or no one being available to receive it, we cannot accept responsibility for spoilage, and re-delivery fees may apply.
6. Receiving Your Order
Please inspect your order upon delivery before signing for it. By signing the courier's proof of delivery, you acknowledge that the correct number of parcels was received in apparently good external condition.
If packaging is visibly damaged, please note this on the proof of delivery and notify us at laurence@tausupplies.co.za within 48 hours, with photographs where possible. Shortages or incorrect items must be reported within 3 business days of delivery.
7. Risk and Ownership
Risk in the goods passes to you upon delivery to the delivery address or upon collection. Ownership of the goods passes to you once payment has been received in full.
8. Failed Deliveries
If a delivery fails because the address provided was incorrect or incomplete, or because no one was available to receive the order after reasonable attempts, the courier will return the parcel to us. Re-delivery will be for your account.
9. Tracking
Once your order is dispatched, you will receive a tracking number by email/SMS. You can track your parcel via the courier's website or by contacting us.
10. Contact
Questions about shipping and delivery: laurence@tausupplies.co.za
This policy forms part of, and must be read together with, our Terms & Conditions of Sale.